Contact Us for Any Questions

Monday to Friday, 10.00am – 6.00pm at: contact@loovisa.com

Or fill the form bellow

    Frequently asked questions

    1. What is Loovisa?

    Loovisa is a modern clothing store offering trendy, high-quality pieces designed for comfort and style. We focus on fashion that empowers confidence and individuality.

    2. Do you deliver outside the UK?

    At the moment, we only ship within the United Kingdom. We’re planning to expand internationally soon — follow us on social media for updates!

    3. How long does delivery take and who handles it?

    We partner with trusted couriers — Royal Mail, FedEx, and DPD — to ensure fast and reliable delivery. Orders are shipping typically takes 1–3 business days, depending on your location.

    4. Can I return or exchange an item?

    Yes, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. For more details, visit our Return & Refund Policy.

    5. Can I modify or cancel my order after placing it?

    If your order hasn’t been processed yet, please contact us within 12 hours of purchase to request a change or cancellation. Once shipped, we’re unable to make modifications.

    6. How can I contact customer support?

    You can reach our team via the Contact Us page or through WhatsApp. We aim to respond to all inquiries within 24 hours.