{"id":13,"date":"2025-10-22T21:17:05","date_gmt":"2025-10-22T21:17:05","guid":{"rendered":"https:\/\/loovisa.com\/?page_id=13"},"modified":"2025-10-22T21:17:17","modified_gmt":"2025-10-22T21:17:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/loovisa.com\/it\/refund_returns\/","title":{"rendered":"Politica di rimborso e reso"},"content":{"rendered":"<p>At LOOVISA, your satisfaction is our top priority. If you\u2019re not completely happy with your purchase, we\u2019re here to make it right.<\/p>\n\n\n\n<p><strong>Returns<\/strong><br>You have <strong>30 giorni<\/strong> from the date you receive your order to request a return.<\/p>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be <strong>unused<\/strong>, in the same condition you received them, and in their <strong>original packaging<\/strong> (including manuals, tags, and accessories where applicable).<\/li>\n\n\n\n<li>A <strong>proof of purchase<\/strong> (such as your order confirmation or receipt) must be provided.<\/li>\n\n\n\n<li>Customers are responsible for <strong>return postage costs<\/strong> for unwanted or incorrectly ordered items.<\/li>\n<\/ul>\n\n\n\n<p><strong>How to Start a Return<\/strong><br>To initiate a return, please email us at <strong><a>contact@loovisa.com<\/a><\/strong> with your order number and reason for the return.<\/p>\n\n\n\n<p>If your return is approved, we\u2019ll provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>return shipping label<\/strong><\/li>\n\n\n\n<li><strong>Instructions<\/strong> on how and where to send your package<\/li>\n<\/ul>\n\n\n\n<p><strong>Important:<\/strong> Please do not send items back without first requesting a return. Unapproved returns will not be accepted and may be sent back to you at your expense.<\/p>\n\n\n\n<p><strong>Damages &amp; Issues<\/strong><br>Please inspect your order as soon as it arrives and notify us within <strong>24 hours<\/strong> if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your item is damaged<\/li>\n\n\n\n<li>Your item is defective<\/li>\n\n\n\n<li>You received the wrong item<\/li>\n<\/ul>\n\n\n\n<p>Where possible, keep the original packaging to help us process your claim efficiently. We may request <strong>photos of the issue<\/strong> before arranging a replacement, exchange, or refund.<\/p>\n\n\n\n<p><strong>Exceptions \/ Non-Returnable Items<\/strong><br>Certain items cannot be returned, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products purchased during <strong>clearance sales<\/strong> or marked as <strong>\u201cFinal Sale\u201d<\/strong><\/li>\n\n\n\n<li><strong>Carte regalo<\/strong> or digital products<\/li>\n\n\n\n<li><strong>Custom-made<\/strong> or special-order items (unless defective)<\/li>\n\n\n\n<li>Items that have been <strong>used, assembled, or are missing parts<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If you\u2019re unsure whether your item qualifies for a return, please contact us before sending it back.<\/p>\n\n\n\n<p><strong>Exchanges<\/strong><br>The fastest way to get your preferred item is to return your unwanted one first. Once your return is processed and approved, you can place a <strong>new order<\/strong> for the replacement item.<\/p>\n\n\n\n<p><strong>Refunds<\/strong><br>Once we receive and inspect your returned item, we\u2019ll notify you of the approval status.<\/p>\n\n\n\n<p>If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your <strong>refund<\/strong> will be processed to your original payment method within <strong>3 business days<\/strong>.<\/li>\n\n\n\n<li>Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.<\/li>\n<\/ul>\n\n\n\n<p>If your return is not approved, our team will contact you with further details and options.<\/p>\n\n\n\n<p><strong>Contact Information<\/strong><br>If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at:<br><strong><a>contact@loovisa.com<\/a><\/strong><br><a>https:\/\/loovisa.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>At LOOVISA, your satisfaction is our top priority. If you\u2019re not completely happy with your purchase, we\u2019re here to make<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":3655,"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/pages\/13\/revisions\/3655"}],"wp:attachment":[{"href":"https:\/\/loovisa.com\/it\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}